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What are the new parking arrangements within the Mews? |
Park & Control will now be issuing all permits on behalf of Grosvenor. Parking enforcement will be carried out by Park & Control This management change will enforce parking controls via Charge Notices.
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How do I apply for a permit? |
Go to www.parkandcontrol.co.uk and create an account to receive your permit and visitor permit. You will need to upload documentation to validate your account. If you have any issues when applying for your permit, please contact Park & Control Ltd on 00345 222 1044 or email enquiries@parkandcontrol.co.uk. |
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How long will my Permit be valid? |
Your Permit will be valid from the issue date until you either do not reside at the property or your permit has been revoked by Grosvenor. |
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How much will my permit cost me? |
Permits are free of charge.
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Do disabled parking badge (Blue Badge) holders require a Permit? |
Yes. |
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Do I need a Permit to park my motorcycle? |
Yes, you can register your motorcycle to confirm authorised parking is allowed at the location. You are only eligible for a Permit if you reside at an address within a private mews on the Grosvenor Estate. A resident may only park in front of their property unless agreed otherwise in writing. Permits are only for cars and motorcycles. Please see Mews Parking information. |
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Who does not qualify for a permit? |
You will not qualify for a Resident Parking Permit if you cannot provide proof of residence for the property named in the application. |
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Permanent change of vehicle or number plate |
You can make changes to your vehicle on your online permit account. |
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What happens if someone parks in my bay, or I have a parking problem? |
If an unauthorised vehicle is parked in your parking space. Whilst it may be tempting, please refrain from parking in another parking space. To avoid inadvertently receiving a parking Charge Notice, please contact Park & Control via its dedicated National Customer Service number on 0330 333 9257 |
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Misuse and abuse of the Residents’ Parking scheme |
Grosvenor treats any abuse of the Residents’ Parking Scheme seriously. Abusing the scheme includes:
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What happens if I do not have access to a computer or need help? |
Don't worry, you can call our friendly team on 03452221044 and they will help obtain your permit. We have decided to allow a maximum of one Resident permit and one visitor permit to each Mews property for free |
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How do I pay my Parking Charge Notice? |
The quickest and safest way to pay your PCN is by using our secure online portal. Alternatively, you can send us a cheque or Postal Order made out to “Park & Control (UK) Ltd” to the following address: Park & Control PO Box 1228 UXBRIDGE UB8 9GU. Please ensure you have your Parking Charge Notice number and your vehicle registration number at hand. Please include a stamped addressed envelope if you require a receipt of payment. Please do not send cash in the post as it cannot be accepted. |
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What happens if my appeal to my Parking Charge Notice is rejected? |
Should you remain dissatisfied with our decision, you have the option to appeal to the Independent Appeals Service (IAS), information on how to use this service will be provided within our response correspondence. Detail of the IAS is available at www.theias.org |
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Does Park & Control (UK) Ltd have a Customer Complaints Policy and Procedure? |
If you are not satisfied with the service level that you have received, you can write to our UK Customer Complaints team who will deal with your enquiry. Please send your complaint to: Park & Control PO Box 1228 UXBRIDGE UB8 9GU. Our complaints policy can be found at www.parkandcontrol.co.uk |
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My question isn't covered here. What should I do now? |
This list of FAQs is provided to assist customers with the most common queries. For other queries, please log on to our live chat at www.parkandcontrol.co.uk, and one of our team will be delighted to assist you. |